Leonardo London Heathrow Airport

The Leonardo was very reasonably priced for the location, the staff fantastic, and the breakfast great. Our room was clean, the WiFi was solid and fast. On arrival at Heathrow we took a taxi from the airport to the hotel ($17 US) for the 8 minute drive. (Uber was quoted at $26.) The Upon departure next day we took the city bus back to the airport. It was a short and easy 5 minute walk; the cost was less than $3 and we plan to take it both to and from the hotel on our return visit to London next month.

Nice hotel, helpful staff. Except for Jacek at the reception. This former lorry driver from Poland just wouldn't quit glorifying Eastern European culture, before his endless bragging about his 3.5 years' experience at Renault Trucks. I hadn't heard so much nonsense since the last Trump interview. Unbelievable.

The staff was great. Basic king downstairs Room was comfortable but we couldn't figure out how to cool it down a little, could have asked. Charging ports by bed were appreciated (after a month of cruising and having to plug in across the cabin for phone alarm). Best hairdryer I have had in a hotel in years, Although room was downstairs right across from the intersection it was still not noisy. Restaurant dinner was GREAT! We both had a type of curry we enjoyed. Didn't eat breakfast there. We took a taxi both ways from terminal 3. About 13 L. We were going to take the hopper shuttle back but a mercedes V had just arrived and it was direct for only 1 or 2 L more....great deal. Airport arrival and departure board in hotel.

Review for Ms. Olympia (Room 2309) I would like to sincerely praise Ms. Olympia, who takes care of cleaning my room (2309). She is a very kind, hardworking, and thorough lady. It is always clear that she does her job with heart — after she cleans, the room is beautifully tidy, fresh, and spotless down to the smallest details. I also really appreciate her willingness and friendly smile. Even though she has her own personal struggles, she never lets it show and always remains professional and attentive. In fact, Ms. Olympia is one of the reasons I decided to extend my stay here — her excellent work and kind attitude make this place feel even more comfortable and welcoming. I am truly more than satisfied with her work and very grateful for the care and effort she puts into everything she does. Employees like her are truly invaluable! With respect and thanks, Klara

Quick, genuine, caring Customer service and the staff's response to an otherwise unintentional unexpected problem with the first room. Our first room had a problem with the AC (on a very hot and humid day). The receptionist despite her busy schedule, jumped at the issue and rebooked us to a new room and personally came upstairs to ensure our room was up to standards. In addition, while we were having dinner at their restaurant she came back (unexpectedly) and gave us a 10% discount card for their food (restaurant) services. This was not important over the whole cost however, it was very important as it showed that it is the thought and the customer care aspect of the gesture that counts. Bravo to the management, bravo to the staff. This was our second time at Leonardo (Milan was the first). We had the same customer service mentality there. Thanks guys, please keep this service mentality up.